Contact information

Contact Us

If you’ve got a question about CosyPane, your order, or whether the kit is right for your window - feel free to get in touch.

Email: cosypane@gmail.com

We aim to respond within 24–48 hours (Monday to Friday).

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Before You Email

You might find a quick answer on these pages:

• Measuring & Fit Guide
• Returns & Refunds Policy
• Product Page FAQs

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What to Include (So We Can Help Faster)

If you’re getting in touch about an order, please include:

• Your order number
• A short description of your query
• Photos (if it’s about fitting or a product issue)

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Quick Note

CosyPane is a DIY product, so if your question is about sizing or fit - the more detail you can share (measurements, window type, photos), the better we can guide you.

We’re a small business, so every message is read and replied to personally - we’ll do our best to help you get it right.